Information we collect
- Account and contact details such as name, email address, phone number, and delivery address.
- Order, payment-status, return, refund, and customer-support information. Payment card credentials are processed by the selected payment provider and are not intended to be stored by us.
- Device, browser, referral source, campaign parameters, pages viewed, cart activity, and session identifiers used for security and first-party analytics.
- Information you choose to provide through reviews, forms, promotions, or support conversations.
How we use information
- Process orders, payments, deliveries, cancellations, returns, and refunds.
- Provide support, transactional messages, fraud prevention, and account security.
- Measure website performance and campaign conversions and improve products and customer experience.
- Send marketing communications where permitted; you may unsubscribe from promotional messages at any time.
- Meet accounting, tax, consumer-protection, and other legal obligations.
Sharing and processors
We share only what is reasonably necessary with service providers such as payment gateways, logistics partners, cloud hosting, communications, analytics, fraud prevention, and professional advisers. We may also disclose information where required by law, to protect rights and safety, or in connection with a business reorganisation.
- Service providers may process information under their own terms and privacy notices.
- We do not sell personal information for money.
- International processing may occur where a provider operates outside India, subject to applicable safeguards and restrictions.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, including order fulfilment, support, dispute resolution, fraud prevention, and statutory record-keeping. We use proportionate administrative and technical safeguards, but no internet service can guarantee absolute security.
Your choices and rights
- Request access to or correction of personal information associated with you.
- Request erasure where retention is no longer required or legally permitted.
- Withdraw consent for consent-based processing and unsubscribe from marketing.
- Raise a grievance and nominate another person where applicable.
- Browser privacy controls, including Do Not Track, may limit first-party analytics collection.
Children
The store is intended for adults capable of entering a purchase contract. We do not knowingly seek to profile children or serve behavioural advertising to children.
Changes
We may update this policy as our services or legal obligations change. The revised version and its updated date will be published on this page.
Contact and grievance support
Questions, requests, or complaints may be sent to support@rangavali.com.
- Email: support@rangavali.com
- Postal address: Gurgaon, Haryana, 122001, IN
These website policies describe the store’s operating terms and are not a substitute for advice from a qualified legal professional. Mandatory consumer and data-protection rights continue to apply.