Eligibility
- Request the return within the period communicated on the product page, order confirmation, or website footer.
- The item must be unused, unworn, unwashed, unaltered, and returned with original tags, accessories, and packaging.
- Provide the order number and, for a wrong, damaged, defective, or incomplete item, clear photographs or video where reasonably requested.
- Items identified before purchase as final sale, customised, altered, hygiene-sensitive, or otherwise non-returnable may be excluded except where defective, damaged, misdescribed, or required by law.
Return review
A return request is not final approval. We inspect returned items. A return may be declined or reduced where the item shows wear, damage after delivery, missing tags or components, or does not match the supplied product, subject to applicable consumer rights.
Refunds and exchanges
- Approved refunds are sent to the original payment method unless another lawful method is agreed.
- Bank or payment-provider posting times begin after we issue the refund and may vary.
- Original or return delivery costs may be non-refundable for preference-based returns where this was disclosed, but not where the product was wrong, damaged, defective, or materially misdescribed.
- Exchanges depend on replacement inventory; where unavailable, an eligible refund may be offered.
Fair-use protection
We may review unusual or repeated return activity for fraud or policy abuse. This does not remove statutory remedies for genuine product or service issues.
Contact and grievance support
Questions, requests, or complaints may be sent to support@rangavali.com.
- Email: support@rangavali.com
- Postal address: Gurgaon, Haryana, 122001, IN
Important
These website policies describe the store’s operating terms and are not a substitute for advice from a qualified legal professional. Mandatory consumer and data-protection rights continue to apply.